Privacy Policy
This Privacy Policy explains how CustomPack.pk collects, uses, and protects your personal information when you use our website or contact us about custom printed packaging in Pakistan.
Effective date: 12 June 2026
Who We Are
CustomPack.pk is a custom printed packaging and logo printing business based in Lahore, Pakistan, serving customers nationwide. This Privacy Policy explains what information we collect when you use our website (custompack.pk), why we collect it, and how we protect it.
Information We Collect
We collect the information you choose to share with us, including your name, phone number, email address, city, business name, the products and quantities you are interested in, and any artwork or logo files you upload for a mockup or quote. We also automatically collect basic technical data such as your IP address, browser type, and pages visited so the site works correctly and stays secure.
How We Use Your Information
We use your information to respond to your enquiries and quote requests, prepare mockups and pricing, process and deliver orders, provide customer support over WhatsApp, phone, or email, and improve our products and website. We do not sell your personal information to third parties.
Artwork and Logo Files
Files you upload (such as logos and designs) are used only to prepare your mockup, quote, and printed order. We do not use your artwork for any other customer's order or share it publicly without your permission.
Cookies and Analytics
Our website uses cookies and similar technologies, including Google Analytics, to understand how visitors use the site and to improve performance. These tools may collect anonymised usage data such as pages viewed and time on site. You can disable cookies in your browser settings, though some features may not work as intended.
Spam and Security Protection
We use security measures including rate limiting and Cloudflare Turnstile to protect our forms from spam and abuse. These services may process limited technical data, such as your IP address, solely to verify that submissions are genuine.
How We Share Information
We only share your information with trusted service providers who help us run our business — for example courier companies for delivery, or hosting and analytics providers for the website. We may also disclose information where required by law. We never sell your data.
Data Retention
We keep your enquiry and order information for as long as needed to provide our services, maintain order records, and meet legal or accounting requirements. You can ask us to delete your personal information at any time, subject to any records we are required to keep.
Your Rights
You can ask us to access, correct, or delete the personal information we hold about you, and you can ask us to stop contacting you. To make any request, message us on WhatsApp at +92 321 4988945 or email us, and we will respond as quickly as we can.
Children's Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, contact us on WhatsApp at +92 321 4988945 or visit our Contact page. We are based in Lahore, Pakistan.
Questions about your privacy?
Message our team and we will explain how your information is handled or action any request.
Contact us on WhatsApp